Support Services

GENERAL INSTRUCTIONAL SUPPORT

Clerical Support

Within the Office of the Divisional Dean, an Administrative Assistant's primary responsibilities are to provide support to the Dean and assist with the operations of the division. This includes providing clerical support to full-time faculty. To assure quality service, full-time faculty must give adequate lead time for clerical support requests made to the Administrative Assistant.

Help Desk Support

For IT questions, contact the help desk at (956) 295-3800 or helpdesk@tsc.edu. IT support staff are located in the Old Education building. For more information, refer to the IT Help Desk webpage.

Testing Center

The Testing Center is located in the Oliveira building. Hours of operation are Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. For more information, refer to the Testing Center webpage.

 

INSTRUCTIONAL RESOURCES AND TECHNOLOGY

LMS Canvas Support for Faculty

The Office of Educational Technology and Online Learning assists and supports faculty with issues encountered with the TSC Learning Management System, Canvas. How to guides are provided at the linked at the Canvas Faculty Resources webpage.

For 24/7 support for Canvas Learning Management System (LMS), faculty may use the Report a Problem button, call the Canvas Support Hotline or use the Chat with Canvas Support feature located on the Canvas help menu to submit a ticket. Faculty may also use their TSC email to submit Canvas related questions to support@instructure.com.

If faculty encounter technical issues with Canvas, faculty may submit a ticket via email at helpdesk@tsc.edu. When submitting a ticket, faculty should provide the information below in an email to expedite the request:

  • Course number and section
  • Browser utilized when error/issue was encountered
  • State the tool and/or software encountering error/issue
  • Description of issue
  • Error message received
  • Any other helpful information

For instructional design assistance, faculty may email etol@tsc.edu to receive help on the following tasks:

  • Generate ideas for creative solutions and approaches to assist in the development, maintenance and improvement of online and face-to-face courses.
  • Assist faculty with the design of an effective learning program by developing learning experiences in a variety of learning styles to engage, train and educate students.
  • Partner with subject matter experts to enhance educational materials (handouts, lesson plans and multimedia presentation materials).
  • Research, design and develop multimedia learning materials for new and existing programs in a variety of contexts and subjects using software applications and tools.

Use multimedia to augment learning, whether it is video/audio in bite-sized segments that adds to a more comprehensive course or video animation that tells a story to increase engagement and deepens the connection with the material.

  • Work with faculty to create engaging learning content for students and integrate into our learning management system.
  • Explore, identify and evaluate new and emerging educational technologies and provide guidance and training.

Open Computer Labs

TSC offers several open-use computer labs where students can access TSC Online and Canvas, check their email, and work on class assignments. There is no charge for utilizing open-lab computers or for printing documents. For open computer lab locations, please request an open computer lab from Division Administrative Assistants.

Tutoring Labs

The Center for Academic Excellence (CAE) facilitates academic success by offering student-centered peer tutoring from caring and supportive peer tutors. Our face-to-face tutors are located in North Hall and ITECC. Tutors are trained and certified by the College Reading and Learning Association’s International Tutor Training Program, ensuring excellent service for our students. Online tutoring is also available 24 hours a day, 7 days a week, through Brainfuse online tutoring services.

Face-to-face and online tutors assist students with a variety of topics, including Composition, College Algebra, Anatomy and Physiology, Government, and Psychology, to name a few. Tutors can also help students develop good study skills, so they may have the tools and strategies necessary to be independent learners.

In addition to tutoring, CAE offers audio-visual recording equipment, computer use, calculators, charging stations, study rooms, and printing services. Videos explaining the services offered and a list of hours of operation are provided on the TSC CAE website.